Thursday, November 17, 2005

Note to executives (and those who want to be)...

...don't make promises unless you can keep them. Below, email in my mailbox this morning. Above, picture snapped 10 minutes ago.

Dear Pandora listener,

We want to apologize to those of you who've experienced performance issues with Pandora over the past week. We have now fixed them - we're sorry it took so long. We were simply caught off guard by the huge surge in listenership we experienced after the launch of Pandora version 2 - it was far beyond anything we had anticipated.

Yesterday we dramatically increased our capacity. We hope you have noticed the improvement today.

We apologize again. Thanks for your support and your patience.

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